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Objectives | Content | - Participants will know the main elements of customer Warranty Handling and will be familiar with the processes and related
procedures.
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| - Manufacturer Warranty
- Warranty Processes and Procedures
- Receiving New Vehicles from the
Manufacturer/Importer - Work before Delivery to the Customer
- Handling the Customer Complaint
- Writing the Workshop Repair Order
- Warranty Information Systems
- Completing the Warranty Claim
- Obtaining Warranty Authorisation
when required - Checking Warranty Payments
- Dealing with Claim Rejection and
Corrections
The contents of this Warranty Training
will need to be adjusted to follow the
actual warranty policies and procedures
of a manufacturer and/or Importer. |
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Target Audience | Warranty Administrators, Service Advisors, Workshop Foreman |
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Comments | This training is intended to ensure all key personnel are fully familiar with the manufacturer
and/or Importer Warranty policies and procedures.
Amendments towards your brand, standards and image are welcome. |
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