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Training | Duration | Sales, Service and P & A Marketing (Planning & Controlling) |
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Objectives | Content | - Participants will know their responsibilities for the franchise organisation to support overall business profitability, be familiar with change management and the need for
continuous improvement, and the
implementation and monitoring of Quality
Management.
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| - Introduction
- Define the market potential for Sales,
Service and P & A - Linking the market with performance
targets - Calculating the customer potential
based on market share - Calculating departmental personnel
requirements and sales, workshop and
P & A capacities - Planning new and used vehicle sales
- Planning labour hour and P & A sales
potential - Increasing workshop efficiency and
profitability - Methods for controlling sales and after
sales performance - How results can be used to develop
your performance
(Participant groups will be separated
into Sales, Service and P & A
performance where ever possible) |
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Target Audience | Sales Managers, Service Managers, P & A Managers |
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Comments | This course is intended for sales, service and P & A managers to enable them manage the
planning of the departmental performance, implement effective controlling methods and
further develop performance leading to increased departmental profitability.
Amendments towards your brand, standards and image are welcome. |
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