- After completing this training the sales
consultants will improve their
communication and customer handling
skills, know how to use different techniques at every step of the sales process, they will also understand the key skills in telephone communication as a tool of attracting and retaining customers.
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| - Introduction to sales communication
- Principles and basic characteristics of
communication - Personal behaviour and
communications in new car sales - Additional tools of communication
- Convincing argumentation
- Dealing with objectives
- Successful negotiating
- Dealing with incoming phone calls
- Preparing negotiations
- Developing customer handling skills to
obtain customer trust and satisfaction. - Closing session
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