Automotive

   Service Advisor Benchmark Study
   How to find the perfect Service Advisor?

   approx. 3 – 4
   weeks depends
   on size of
   organisation

• Develop key factors(KPI) that identify successful Service Advisors
• Identification of sales and customeroriented Service Advisors
• Selection of qualified Service Advisors who are able to enhance the service business effectively and professionally
• Goal-oriented enhancement of strengths of the selected Service Advisor

• Online-profiling of suitable personnel
• Comparison of test results to the ideal profile of a customer and sales oriented Service Advisor (benchmark)
• Identification of strengths and weaknesses of Service Advisors and to respond to them targeted
• Consulting of executives/servicemanager when selecting and enhancing suitable candidates

Executives and Service Manager that want to take the right decision for the selection of suitable employees.
Aftersales responsible persons of manufacturers and importers that want to further professionalize their service, with involvement of their standards and brand values.

The success of the service depends on the Service Advisor. You realise how misappointments of this important key position can be avoided and you realise how Service Advisors can be enhanced according to their potentials within severe competition.