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Objectives | Content | - Participants will know the responsibilities of Field Staff in managing the dealer network in the interests of the distribution company, vehicle brand, dealership and customer.
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| - Introduction
- Creating a Customer Orientated Culture
- Understanding dealer contracts
- Setting and implementing the
Dealer / Retail Standards - Dealer Facility Guidelines
- Setting Targets and Monitoring then in
- Reporting Systems
- Follow-up Procedures
- Warranty cost control
- Dealer Incentive Programmes
- Dealer Training Plan
- Legal Aspects
- Quality Service / Customer Satisfaction
- CSI programme
- Customer Complaint Handling
- Continuous Improvement Programme
- Complete an Action Plan
- Closing session
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Target Audience | Importer / Distribution Company, Field Staff and Dealer Development Staff |
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Comments | This training is intended to Importer / Distribution company personnel and not for dealers and includes many aspects of the daily job responsibilities of Field Staff. Field Staff manage the dealer network and to carry out such responsibilities they need to be well trained as it is there responsibility to ensure the dealerships do actually achieve the required standards.
This training is presented by trainers with extensive field experience and is amended specifically to support the brand, standards and image of the customer. |
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Further Trainings listed in this document attached can be amended towards the needs of your field staff.
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