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Objectives | Content | - After completing this training participants
will know the main elements of Customer
Care and the role they will play in achieving the highest level of Customer Satisfaction.
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| - What is Customer Care?
- “Serving the Customer”?
- Basic Elements of Customer Care
- A Customer Care Delivery System
- The value of the Customer to the
Dealership - A Customer Friendly Dealership
- Support Customer Care
- Customer Relations Management
- Customer Complaint Handling
- Monitoring Customer Satisfaction
- Methods of Enhancing Customer
Relationships - Employee Satisfaction v. Customer
Satisfaction - Customer Retention
- Internal Quality Management Process
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Target Audience | Management, Customer Relations Managers, Sales Consultants / Assistants, Service Advisors / Assistants, Workshop Foreman other Customer Interfacing Employees
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Comments | This training is recommended by TGM to everybody who deals with customer. The huge TGM experience in working with the biggest car manufacturers and distributors in Ukraine and all over the world shows that the deep understanding of main principles of customer care will be the main factor which allows to retain and attract customers to the dealership.
Amendments towards your brand, standards and image are welcome. |
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