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  • Organisation & Processes more
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  • Communication & Cooperation more
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  • Rhetoric I (pdf)
  • Rhetoric II (pdf)

Communication & Cooperation

  • Successful communication in accordance with the BX-Model more
  • Nonviolent communication more
  • Dealing with difficult contemporaries more
  • Factor of Success: Emotional Intelligence more
  • Efficient conduct of negotiations more 
  • How to actively increase sales more
  • How to telephone successfully (Part I) more
  • How to actively increase sales on telephone (Part II) more
  • Conflict management more
  • Take advantage in complaints more
  • Efficient presentation methods more
  • Rhetoric I and II more

 
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