Training
06/01/2010 Quality Training leads to Customer Satisfaction
TGM with more than 27 years Business Training, Coaching and Consulting
experience in Management, Sales and Marketing, Customer Care, Communication
and Behaviour strive to sup-port their partners with each phase of development,
combining together Facility, Processes and People, to create a successful and
profitable future with the implementation of professional Training and Coaching. (pdf)
05/30/2010 Dealer Information Database : STANDARDS + C.S.I. + TRAINING
(The Relationship between 3 Key Functions)
Today the three most important automotive elements in Dealer Network
Development are... STANDARDS + C.S.I. + TRAINING
We should therefore ask ourselves, what is it about these key elements that is so
important for the automotive importer / distribution company to further develop their
dealer networks. For this reason we should understand the value of Dealer
Standards, the Customer Satisfaction Index, Training and the way in which these
three key attributes are related to each other. (pdf)
04/30/2010 Dealer Information Database
TGM Abel & Berger International Ukraine offers an Internet based
Dealer Information Database (D.I.D.) designed as an all-in-one tool for the
Administration and Management of automotive Dealer Networks. The online
solution enables executives and managers to get dealer information at a glance, to
have the most up-to-date knowledge about what is going on in the dealer network
and provides a most important basis of the automotive distributors work. (pdf)
02/02/2010 We are happy to invite you on Presentation that takes place on the 03rd of
February 2010, starting at 18:00, Hotel “Lybid”, Kiev.
Presentation is about “H.O.T.A.S. Internet Parts Exchange” (pdf) [reg.form]
01/18/2009 TGM Newsletter Jan. 2010:
Improving Your Dealer Network (pdf)
10/02/2009 “Automotive Invitation”
TGM Abel & Berger International Ukraine invites you to two automotive
presentations on:
Tuesday 6th October 2009 – H.O.T.A.S. Internet Parts Exchange
Wednesday 7th October 2009 – Direct Reception System more
03/06/2009 TGM Newsletter Mar. 2009:
You need to Think Customers if you want to “Retain Customers” (pdf)
02/25/2009 TGM Newsletter Feb. 2009:
Quality Management for Dealer Network Performance
.....Making a Vision "Live" (pdf)
02/02/2009 TGM AUTOMOTIVE GET TOGETHER
4th TGM Get-together for Automotive Executives
on 27th February, 2009 at Hotel Rus, Kiev, beginning at 15.00 (further information)
01/15/2009 TGM Newsletter Jan. 2009:
Re-structuring Sales Activities during Financial Recession (pdf)
12/15/2009 TGM Newsletter Dec. 2008:
Quality Service leads to Customer Satisfaction (pdf)
10/20/2008 Jim Sirbasku On Goal Setting (mp3) (link to pod) (pdf)
Jim Sirbasku is the founder and CEO of Profiles International, Inc. in Waco,
Texas.Listen to learn how to use the power of goal setting to achieve success.
10/01/2008 Training of personnel is the key factor of success in the automotive business,
September 2008 (pdf-translation) (link)
07/18/2008 Hyundai Product Training_Hyundai i30 for Hyundai Motors Ukraine
23 – 27 June 2008 (pdf)
07/01/2008 UA Holding Ltd continues providing the trainings for Service Advisors:
service standards for KIA customers. June, 21th - 22th, 2008 (pdf)
06/19/2008 Hyundai Dealership Management Standards Sales Management training – part 2
May, 29th - 30th, 2008 (pdf)
06/18/2008 Toyota Ukraine company provided a Service Standards basic training for Service
Advisors. May, 6th - 8th and 20th - 22th, 2008 (pdf)
04/29/2008 Sales Process Training for UA Holding April 19th - 20th, 2008 (pdf)
04/21/2008 Hyundai Motors Ukraine provides the Service Management training (level 2) in
accordance with Hyundai service standards. April, 10th -11th, 2008 (pdf)
04/09/2008 “An Effective Training of Automobile Dealers Personnel as a Key Factor for
Success” Andrey Petrenko - Director -
OOO “TGM Abel & Berger International Ukraine” April, 4th, 2008 (pdf)
04/09/2008 KIA Motors Ukraine provides the Service Management training (level1) in
correspondence with KIA service standards. March, 18 - 21th, 2008. (pdf)
04/09/2008 UA Holding provides the Service Advisors training (level 2) due to the international
service standards. March, 15 - 16th, 2008 (pdf)
04/02/2008 OOO “UA Holding” – Subaru Impreza and Tribeca Product training for sales
consultants (pdf)
03/19/2008 Measurement of Customer Satisfaction (CSI) (pdf)
03/18/2008 Hyundai Motors Ukraine - the company which takes care about its dealers and
customers. February, 28 - 29th, 2008
training provided by TOB " TGM Abel & Berger International Ukraine " (pdf)
02/19/2008 UA Holding provided the Service Standards and Service Effectiveness Indices
Training for Service Managers (pdf)
01/29/2008 We create the future for companies and people (pdf)
01/24/2008 The 3rd TGM Kiev Automotive Get Together 29 January 2008 (pdf)
12/31/2007 "TGM Abel and Berger International Ukraine" Successfully Supporting Automotive
for 2 years (pdf)
11/27/2007 TOB "TGM Abel & Berger International Ukraine" provided Service Management
Training for the representatives of the central office GM - AVTOVAZ (pdf)
11/19/2007 Being Streamlined - Report Autohaus 22/2007 (pdf)
10/10/2007 Hyundai Motors Ukraine provided Hyundai Service Standards training (2 part)
for service advisors (pdf)
07/01/2007 Organising Success (pdf)
02/22/2007 Hyundai Elantra Product Training (pdf)
02/14/2007 Retail Concept Training in Simferopol, Crimea (pdf)
07/26/2006 Press Release of Autodealer-Ukraine (pdf)
Project Management
06/01/2010 Quality Training leads to Customer Satisfaction
TGM with more than 27 years Business Training, Coaching and Consulting
experience in Man-agement, Sales and Marketing, Customer Care, Communication
and Behaviour strive to sup-port their partners with each phase of development,
combining together Facility, Processes and People, to create a successful and
profitable future with the implementation of professional Training and Coaching. (pdf)
02/04/2009 Profiles International Video :
"Employee Motivation- Principles of greatness" (start or download)
Dealership Consultancy
02/19/2007 Pathway to PRIME - Report Autohaus 04/2007 (pdf)
01/09/2007 Rejuvenating An Aging Organisation (pdf)
11/16/2006 Presentation, Lifecycle Theory of Organizations (pdf)
11/15/2006 CLC Testimonial (Video)
07/26/2006 Report Business Talk "What does it take to be a great company" (pdf)
